Refund policy

At Romeron Perfumes Australia, we take great pride in the quality of our products and want you to shop with confidence. If you have any concerns with your order, we're here to help.

Change of Mind

If you've changed your mind about your purchase, we're happy to assist provided the following conditions are met:

  • The return request is made within 14 days of receiving your order.
  • The product is unopened, unused and in its original sealed packaging.
  • The item is returned in its original condition and suitable for resale.

Once your return has been received and inspected, we may offer you:

  • An exchange for another product; or
  • Store credit to the value of your purchase.

Please note:

  • Return postage costs for change-of-mind returns are the responsibility of the customer.
  • Refunds are not available for change-of-mind purchases.

Faulty or Damaged Products

We carefully inspect every order before it leaves our warehouse. However, if your order arrives damaged or you believe your product has a manufacturing fault, please contact us as soon as possible.

To help us assess your claim, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and its packaging.

Once your claim has been reviewed, we will provide an appropriate remedy, which may include:

  • A replacement product.
  • A repair (where applicable).
  • A refund where required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

Contact Us

If you require assistance with a return or have any questions regarding this policy, please contact our Customer Care team.

We're committed to providing outstanding service and will always do our best to resolve any concerns promptly and fairly.

Romeron Perfumes Australia
Email: info@romeronperfumes.com.au